Our Roots (about us)
Your valued feedback is essential in making sure that we can do our best to alsays take great care of you.
Rose Larson, owner
READ ABOUT OUR KRATOM HIGH-STRENGTH STRATEGY & GUARANTEE
I heard that your kratom is stronger. How is that?
Our growing area on the mainland of Indonesia (Java) is so large that our trees grow quite similarly to in the wild, while still being protected from toxic dumping, as has happened on islands like Borneo. Our systematic watering rotation requires the leaves to struggle harder to develop, resulting in higher alkaloid production. Leaves are pruned and harvested for maximum maturation (strength), and even organized by size after the extensive sanitation process (link to our cleaning video) . Finally, leaves are curated (dried) via traditional family methods and ground into a very fine powder. Note: Although our unique Kratom almost always comes from our Java plantation, on rare occasions (usually customs issues) we have had to order from a trusted friend. See our latest lab test here: (click link to lab test)
Do you guarantee the strength? Yes!
Most of our new customers tell us something like this, “I’ve been getting kratom from “XYZ company” and they have been good for a year. But i got a weaker bag from them last time, so after reading about you on readdit I thought I’d try you out.” Most kratom fans don’t realize that with this natural product there is no way to be totally certain of strength in each bag, and EVERY supplier struggles with this unpleasant surprise at some point. What’s important is how customers are taken care of WHEN it happens. In cases like this example, “XYZ company” clearly failed to establish a substantial professional relationship with the customer, by informing them about how strength really can fluctuate and promising to replace undesired shipments promptly.
The FEW times that our customers have been gracious enough to inform us of strength concerns, they were taken care of quickly and very well. We also included a bunch of samples and freebies to make up for the hassle. So if you ever have the chance to HELP US with your honest feedback, the first thing we will say is “THANK YOU!”
But can’t you test for strength?
Yes, however, if you take two random samples from the same shipment (or even large bag) these samples COULD be very different in strength. It is LIKELY that these samples will be similar in strength, but with any natural product, there is no real certainty. So even if a batch tests as very high strength, that test is only a general INDICATION of how strong your bag should be.
That’s why we let YOU BE THE JUDGE! In the very unlikely event that you have tried your bag a few times (after shaking it vigorously) and still don’t want to keep it, we’ll send you a postage-paid return label and replace your product in full!
ORDERING
We encourage you to just give us a call or shoot us a text and we can answer your questions and help you decide on strains. Many people like to get an idea of strains and prices on the site and then give us a call to order, as all orders go through the phone now.
ABOUT SAFETY
Know where your herbs come from. I studied herbs for two years and practice the SAFE acquisition, storage, and testing of herbs. My husband spent two years in Asia (Indonesia, Thailand, Singapore, Japan, Malaysia, and Burma) and personally met some farmers and suppliers. He also saw MANY places that are less than sanitary (understatement), yet still export to the USA regularly. Did you know that some people don’t even wash the herbs and then dry leaves out by just throwing them outside on the ground, instead of the proper way, which is to hang them upside down, indoors? What if animals passed by or birds flew over? It’s a jungle out there, literally!
PROPER HERBAL STORAGE
I suggest storing your herbs in a cool, dry area, and in a ziplock baggy with all the air out of it, not in a jar or open. Do not mix herbs that you have not already discovered can be mixed, because they are not always stable when mixed and stored together.
ONLY BUY HERBS IN STORES OR FROM REAL COMPANIES. We, and other REAL herbal stores TEST the herbs frequently. The “local dude” or “random dude you don’t really know online” who gets them cheaply and sells them to you for a bit less than us usually does NOT pay to have them tested, and YOU PAY for his profit, by risking the most important thing you have, your health. Just do a search, “sick and kratom” and see for yoruself.
We have never, ever had a customer get sick or not be pleased with the cleanliness of our products. The unique freshness (and safety) of our products is made possible by our importing via express-type (faster) mail instead of importing cheaply via containers, which can take weeks in the smoldering heat and then more time in a dock and finally more time in a warehouse. Time and heat effects both the freshness and safety of herbal products. So we pay much more per kg than most companies do to get the products here, yet are able to still able to offer you very fair prices because of our high volume business model, primarily supplying many retail locations and also selling online.
About shipping: Depending on what time of the day an order is placed, it usually ships the next business day, via USPS priority, and then from that point, according to on where you live in the States, can generally take form one to three days to get to you. If you live in a rural location ALL packages take longer to get to you. Packages are dropped off in Keller, TX, and depending on the direction of your location, it may take an additional day for the package to transit through Fort Worth city before going to you. That’s why on the cart page it says, “usually 1-2 days”. Yet, our happiest customers take the common sense approach. They realize that it saves them money per ounce and saves shipping costs and transit time to order by the pound or kilo versus smaller amounts. This must be why our average ticket is the pound or kilogram size. And of course they leave a reasonable cushion of time for processing and shipping when ordering, especially if they live in a rural area. If you know you will reorder, why not do it when you have a couple weeks supply left? That’s what the happiest clients do. That way if there is a delay, or a mix-up (very rare) you are covered, because you took the WISE approach. And stress for everyone involved is simply avoided. In the unlikely case we are busy servicing the stores we supply (our first priority) or out of town for a couple days, it may take longer to ship, in which case a generous bonus is added. This almost never happens, and only happened twice last year, but it is a (very unlikely) possibility that you have just been informed of. If you forgot to order in advance and want to confirm with us before ordering, just give us a text (preferred) or a call. We are very happy to text or speak with you! Emailing is NOT the best way to get ahold of us quickly. Again, most orders get to people very quickly.
A few locals who tried getting herbs from “some dude” while we were out of town for a few days last year, and three of them got sick! Stick to the safety of local stores if you can’t meet me! Not all herbs shipped to the USA are safe for human consumption, especially the cheap ones! Some are sent very cheaply for use in soap or exfoliators and and then sold as herbal anyway. Since we buy in very high volume, the ONLY way a local could possibly compete with our prices is if he was buying it from the cheaper, less safe sources.
I do meet locals on the same day when I can, but please do call me as soon as you know that you’d like to meet up, because we usually set it up for the next day and usually during the week only and almost never on holidays or holiday weekends (but you can always try). If it’s your first time, I will come and meet you as soon as possible independent of the amount you want to pick up. Yet, if it’s not your first time, and you are wanting a small amount (under $100) let me know that in the beginning of the conversation (talking or texting) because I’ll schedule you together with others wanting a small amount, so I can do the mini-orders together which is more efficient use of my time and helps me keep the prices low. Also, I won’t tell you I can meet up, thinking it’s a NORMAL order (pound or more) and then find out you are wanting a mini-order that must be scheduled with other orders. Telling me you want a mini order after I agree to meet up just makes it awkward for both of us. Most locals won’t bother driving here or meeting up for a smaller order so if you are wanting a mini-order that’s OK, but do please be sure to let me know in the beginning of the conversation, not after I’ve said that I can meet you and then you surprise me with the baby order. Orders under $100 is usually not same day because putting all the tiny-orders together usually takes some coordination. There is a $30 minimum for any and all local pickup. My Marine Corps / military police officer veteran husband comes with, and usually stays in the car.
I love making people happy with these products so please let me know how things go for you and please comment to me on the blog!! You can ask questions and start topics there too! Keep in mind that if you live in a rural area it usually takes longer to get your package to you no matter which company you order from.
Thanks!
DISCLAIMER: WHILE SOME OF THE PRODUCTS ARE FOR INTERNAL USE, Mitragyna Speciosa sold on this site is NOT FOR HUMAN CONSUMPTION. All products on this site are subject to the terms & conditions on this site.
♥ Rose
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Fresh Alternatives, LLC, in Dallas / Fort Worth, Texas
"The safe place to buy kratom and cleaned & tested herbs."
Call / text for local pickup in DFW or fast shipping!
Rose, herbalist & owner (817) 903-8570 (text / call)
Watch our KRATOM VIDEOS: kratomdocumentary.com (link)
