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Call or text (best) (817) 903-8570
(Nov. 27th update) READ THIS PLEASE!
Mon-Fri, 4:00-7:30 pm are the guaranteed to reach me / office hours: hours that you can EXPECT to reach me on the phone or get a call back.
LOCALS, wholesale meet-ups in DFW at 7:30pm. Different times can be arranged sometimes for WHOLESALE orders or first timers.
Dear valued, loyal clients,
I TRY to answer the phone / call back other times, but can't always. No cel-phones (germ boxes) are allowed around the herbs. You are welcome & encouraged to call / text on weekends and are likely to hear back right away, but also may not get a call back until office hours, Monday at 4pm.
As you have probably heard we are not cheap, because our products are distinctly different, but we we were actually able to lower prices last year by limiting the amount of time invested with each caller to around 10 minutes, (especially for those in the learning-phase). If other online vendors would also provide phone service we would have less people calling us just to learn about herbs! The only way we can keep providing you the lower cost (for our higher caliber of cleanliness, safety & quality) is to continue to be very high-volume, which means we need to be able to HELP a lot of people. Please help us to help others, in addition to you, by having your orders & questions ready when you call, to maximize your 10 minutes. If after the 10 minutes, more time is truly needed, we are very happy to schedule you for another 10 minutes on another day, as the days of letting one person monopolize an entire half hour and then not being able to get back to others are over. Please benefit most from our years of international herbal experience and formal herbal training taking notes as we speak, which will also help you avoid misunderstanding. PLEASE SAVE MY NUMBER IN YOUR PHONE SO YOU CAN KNOW WHO I AM AND ANSWER WHEN I CALL YOU BACK! Thank you!
Please place your orders on the phone ONLY (not through the site) until we get the new credit card processor set up (supposed to be this week)! If you don't get us when you call, just shoot a text (preferred) or voice mail if you don't have a cel phone. WE ALWAYS CALL PEOPLE BACK SAME OR NEXT BIZ DAY DURING OUR OFFICE HOURS! I wear sanitary / medical gloves and special clothes while working with your herbs, and it's not practical to take off the gloves and stop working each time the phone rings or a text comes in. Cel phones are full of germs and not even allowed in the herbal area. Yes, I run a very small, highly trained herbal business, with a unique history and very, very high, safe standards. Actually, our standards are where everybody's SHOULD be, but unfortunately they appear to be quite high, in comparison to the standard met today (mostly for the kratom). That is why stores continue to buy from us at fair prices to supply N. Texas and other states, because they do not EVER get in trouble selling OUR safe, clean, organic, fair trade product. You are welcome (and encouraged) to CALL ANY TIME, and calls are returned in order of call / text message (preferred if you don't catch us on the phone) or voice mail. I answer the phone and call people back daily during office hours and outside of these hours only when possible. I look forward to hearing from you for store or personal use!
Thanks for being such awesome, loyal, and fun customers! Serving you is a blast!
by Rose, (aka fresh Rose)
PS. If you speak Portuguese only its OK! Eu sou Braseleira!!!!!